Refund policy
Last updated: October 2, 2026
We want you to be happy with what you buy from Golden Dust. If something is not right, this policy explains what you can return, how long you have, and how to start the process.
Return window
You have 30 days from the date your order is delivered to request a return. After 30 days we are unable to offer a refund or exchange for change of mind.
Condition of returned items
Because fragrance is a personal care product, items must be returned unopened, unused, and sealed in their original packaging, including any cellophane wrap, box, and inserts. We cannot accept a fragrance that has been opened, sprayed, tested, or had its seal broken, except where the item is faulty, damaged, or not what you ordered.
Gift sets must be returned complete. We cannot accept partial returns of a set.
Items that cannot be returned
- Opened, used, or tested fragrance, except where faulty or damaged
- Items marked final sale or clearance at the time of purchase
- Gift cards
- Items returned more than 30 days after delivery
How to start a return
Email goldendusts1@gmail.com with your order number and the items you would like to return. Please contact us before sending anything back, as returns received without prior authorization may not be processed. We will reply with return instructions and the address to send your items to.
Return shipping costs
For change of mind returns, you are responsible for the cost of return shipping, and original shipping charges are not refunded. We recommend using a tracked service, as we cannot issue a refund for a return that does not reach us.
If the item is faulty, damaged in transit, or not what you ordered, we cover the return shipping and will send you a prepaid label.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us at goldendusts1@gmail.com within 7 days of delivery with your order number and photographs of the item and its packaging. We will arrange a replacement or a full refund, including shipping, at no cost to you.
Refunds
Once your return reaches us we will inspect it and email you to confirm whether the refund has been approved. Approved refunds are issued to your original payment method within 5 business days of approval. Please allow additional time for your bank or card issuer to post the funds to your account, which is outside our control and commonly takes a further 5 to 10 business days.
If a return does not meet the conditions set out above, we will contact you before taking any action and can return the item to you at your cost.
Exchanges
The quickest way to exchange an item is to return the original for a refund under this policy and place a new order for the item you want.
Cancelling an order
If you need to cancel or change an order, email us as soon as possible. We will do our best to help, but once an order has been packed and handed to the carrier it must be handled as a return.
Your legal rights
Nothing in this policy limits any rights you have under applicable consumer protection law.
Contact
Questions about a return or refund? Email goldendusts1@gmail.com or write to GOLDEN DUST LLC, 5304 56th Commerce Park Blvd, Tampa, FL 33610, United States.