Shipping policy

Last updated: October 2, 2026

This policy explains where we ship, how long orders take, and what happens if something goes wrong in transit.

Where we ship

Golden Dust currently ships to addresses within the United States only, including Alaska, Hawaii, and US territories where our carrier delivers. We do not ship internationally at this time.

We are unable to deliver to freight forwarders. Orders placed to a freight forwarding address may be cancelled and refunded.

Processing time

Orders are packed and handed to the carrier within 1 to 2 business days of being placed. Business days are Monday to Friday, excluding US public holidays. Orders placed on a weekend or holiday begin processing on the next business day.

During sale periods and around major holidays, processing can take a little longer. If there is a delay on your order we will email you.

Delivery time

Once dispatched, orders typically arrive within 3 to 7 business days. Delivery times are estimates provided by the carrier, not guarantees, and can be affected by weather, carrier backlogs, and remote delivery addresses.

Total time to receive your order is therefore usually 4 to 9 business days from the time you place it.

Shipping costs

Free standard shipping on orders over $50 (order subtotal, after any discounts and before tax).
Orders under $50 are charged a standard shipping rate, calculated and shown at checkout before you pay.

Tracking your order

When your order ships we will email you a confirmation with a tracking number. Tracking can take up to 24 hours to show movement after it is issued. If your tracking has not updated after 24 hours, the parcel is usually still in transit.

Shipping restrictions on fragrance

Eau de parfum, body sprays, and similar products contain alcohol and are classified as limited quantity hazardous materials. For this reason they travel by ground transport only and cannot be sent by air. This is a carrier requirement and applies regardless of the shipping speed selected.

Incorrect addresses

Please check your shipping address carefully at checkout. We are not able to redirect a parcel once it has been dispatched. If a parcel is returned to us because the address was incomplete or incorrect, we will refund the items but not the original shipping cost, and reshipping will be charged at the standard rate.

Lost, delayed, or damaged parcels

If tracking shows no movement for 7 business days, or your parcel arrives damaged, email goldendusts1@gmail.com with your order number and, for damage, photographs of the parcel and its contents. We will open a claim with the carrier and arrange a replacement or refund.

If tracking shows a parcel as delivered but you have not received it, please check with others at the address and with your neighbours first, then contact us within 7 days of the marked delivery date so we can investigate with the carrier.